1. Sahasra (Brand of Ciboexports) shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate, or containing any other incorrect information or typographical errors. Sahasra shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and the User has been charged.

2. Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped. Cancellation of the order can be done by sending us an email at support@ciboexports.com

3. The Customer will be bound by the Cancellation, Return, and Refund Policy on (e-commerce website and shall not hold Ciboexports (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.

4.  Returns after Dispatch of Products for Prepaid or COD mode of payment (Only in case of damage to packaging and wrong product shipped.No exchanges allowed)

5. In case the Product is found having damage in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through sending an email at support@ciboexports.com. The Customer needs to follow the process defined below for return:

i. Send an email to support@ciboexports.com seeking for return of the Products

ii. The Products shall have to be returned at the expense of the Customer / Guest to the address mentioned below:

3rd Floor, 98/A, K M Plaza, 30th Cross, Jayanagar, Bengaluru, Karnataka – 560082

iii. All approval of returns is subject to verification by the Company and the same are left to the sole discretion of the Company.

6. Please reach to the customer care executive for other feedback & queries on email at support@ciboexports.com

7. In case, the Customer opts for the return of the Product due to damage of packaging or wrong product shipped, the Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged/returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of order of the Product with which the free gift(s) is/are given.

8.  In the event of cancellation/return of order for the reasons mentioned as per our Cancellation & Return policy, Ciboexports. shall reverse the payment in the same mode the customer has paid.

9.   In case a consumer wants to cancel an order, he needs to do so by canceling by sending an email at support@ciboexports.com Partial return is not permissible. In case an email is sent to support@ciboexports.com, Sahasra will refund a consumer only after the consignment is received at the Ciboexports location (Address as mentioned above) within 10 working days. Sahasra reserves its right to claim the cost of to and fro Logistics charges from the customer if the total value of the consignment is more than Rs.3,000/-.